E-file User

e-file FAQ - User profile's section

Page's last update : 20 Jul 2025

Initial Setup

How can I get credentials ?

1. Ask your local e-file administrator to create an account for you

2. As soon as it is done, you will receive an e-mail from infoechg@bourse.lu, click the link to create your password

I forget my password

Use the 'Forgotten password' button on the home page

My data is not up to date

Follow the Onboarding page

Submitting a report

I want to send a 'ready to send' report

You can send it through the Transmission module.

I want to create a report

Some reports can be filled and sent via an e-file form, see the Report Generation module.

I have lots of reports to send

We offer an automated solution called the Sending Service.
Talk to your local e-file administrator or IT team.

I want to send a Cross-border notification (notification letter)

We offer an wizard to complete the full package (including the notification letter) required for a Cross-border notification, see the Cross-border Nootification module .

I want to get my visa-stamped prospectus

We offer an wizard to complete the questionnaire and attached the prospectus following the new e-Identification process, see the e-Identification prospectus .

I want to use modules not for a filing

You can retrieve the list of other modules on this pages e-File modules .

Being informed / Monitoring

I want to know my sends' status

The Transmission Monitoring module is designed for.

I want to receive notifications by e-mail

You can find a video tutorial here which summarise the below process

Step 1  : Connect to e-file with your user credentials : https://www.e-file.lu/e-file/

Step 2  : Select Update my profile

Step 3  : Select Customize your notifications.

Step 4  : Select the relevant group.

Step 5  : Select the Alert type.

The changes are automatically saved upon click. No further validation is required.

Optional Step 6  : Receive only your alerts and not the whole group's ones.

Ticking also the group box, the sends from other users of the same reports' group will be ignored.

I want to extract some dashboards

In the relevant modules, you will find a "reports" button at the top right menu. Please click it and select the appropriate dashboards then use the download button.