E-file User

e-file FAQ - User profile's section

Page's last update : 13 Mar 2026

Initial Setup

How can I get credentials ?

1. Ask your local e-file administrator to create an account for you

2. As soon as it is done, you will receive an e-mail from no-reply@fundsquare.net, click the link to create your password

I forget my password

Use the 'Forgotten password' button on the home page

How do I login using Single Sign-On (SSO)

You can find a video tutorial here which summarises the below process

Starting January 23rd, 2026, a new button “Log in with FE fundinfo” will be available on e-file login screen. This will give you access to FE fundinfo SSO, once set up.

The aim of this improvement is to ease your user experience and the reinforce the security (with the introduction of MFA)

For now, this feature is only suitable for human users (who needs to access the portal), Sending Service accounts can't used such feature.

If you would like to use your own company's SSO, please reach out to our support team for onboarding (e-file.support@fefundinfo.com).

If you want to connect using FE fundinfo credentials, select the button

“Log in with FE fundinfo”.

If you already have a FE fundinfo account with the same email address than your e-file account, you have nothing to do: simply log in with your FE fundinfo credentials on the below login screen. If you’re already connected, you’ll be directly redirected to e-file's dashboard or the user selection screen.

If you’re new to FE fundinfo, you will need to select “Reset password?” on the screen above and specify the e-mail address linked to your e-file account.

You will receive an e-mail enabling you to choose a secure password. Your password should be a minimum of 8 characters with at least 1 Uppercase, 1 number and 1 Special Character (#,?,!, @, %,^,&,*,.).

After setting your password using the link received on your e-mail address, click again the “Log in with FE fundinfo” button on the e-file landing page and enter your newly created FE fundinfo credentials.

For increased security, we are enforcing Multi Factor Authentication (MFA) by default. You will have the choice between setting up an authenticator app or using a code sent via e-mail.

If your e-mail is tied to a single e-file user, you’ll be connected to e-file with this user.

If your e-mail is tied to multiple e-file users, you’ll be able to select the desired e-file user from the screen below:

You’ll be redirected to e-file's dashboard as the selected user. Switching between multiple users is now made easy thanks to the user selection button in the top right corner of the dashboard:

My data is not up to date

Follow the Onboarding page

Submitting a report

I want to send a 'ready to send' report

You can send it through the Transmission module.

I want to 'reply' to a regulator's questionnaire

You can send it through the Transmission monitoring.

I want to create a report

Some reports can be filled and sent via an e-file form, see the Report Generation module.

I have lots of reports to send

We offer an automated solution called the Sending Service.
Talk to your local e-file administrator or IT team.

I want to send a Cross-border notification (notification letter)

We offer an wizard to complete the full package (including the notification letter) required for a Cross-border notification, see the Cross-border Nootification module .

I want to get my visa-stamped prospectus

We offer an wizard to complete the questionnaire and attached the prospectus following the new e-Identification process, see the e-Identification prospectus .

I want to use modules not for a filing

You can retrieve the list of other modules on this pages e-File modules .

Being informed / Monitoring

I want to know my sends' status

The Transmission Monitoring module is designed for.

I want to receive notifications by e-mail

You can find a video tutorial here which summarise the below process

Step 1  : Connect to e-file with your user credentials : https://www.e-file.lu/e-file/

Step 2  : Select Update my profile

Step 3  : Select Customize your notifications.

Step 4  : Select the relevant group.

Step 5  : Select the Alert type.

The changes are automatically saved upon click. No further validation is required.

Optional Step 6  : Receive only your alerts and not the whole group's ones.

Ticking also the group box, the sends from other users of the same reports' group will be ignored.

I want to extract some dashboards

In the relevant modules, you will find a "reports" button at the top right menu. Please click it and select the appropriate dashboards then use the download button.