Difference between revisions of "E-file User"
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:[[File:SSO2.png |300 px]] | :[[File:SSO2.png |300 px]] | ||
:'''If you’re new to FE fundinfo''', you will need to select “Reset password?” on the screen above and specify the '''e-mail address linked to your e-file account.''' | |||
:[[File:SSO3.png |300 px]] | |||
:You will receive an e-mail enabling you to choose a secure password. Your password should be a minimum of 8 characters with at least 1 Uppercase, 1 number and 1 Special Character (#,?,!, @, %,^,&,*,.). | |||
:After setting your password using the link received on your e-mail address, click again the “Log in with FE fundinfo” button on the e-file landing page and enter your newly created FE fundinfo credentials. | |||
:[[File:SSO4.png |300 px]] | |||
:For increased security, we are enforcing Multi Factor Authentication (MFA) by default. You will have the choice between setting up an authenticator app or using a code sent via e-mail. | |||
:[[File:SSO5.png |300 px]] | |||
:If your e-mail is tied to a single e-file user, you’ll be connected to e-file with this user. | |||
:If your e-mail is tied to multiple e-file users, you’ll be able to select the desired e-file user from the screen below: | |||
:[[File:SSO6.png |300 px]] | |||
:You’ll be redirected to e-file's dashboard as the selected user. Switching between multiple users is now made easy thanks to the user selection button in the top right corner of the dashboard: | |||
:[[File:SSO7.png |100 px]] | |||
Revision as of 10:41, 14 January 2026
e-file FAQ - User profile's section
Page's last update : 14 Jan 2026
Initial Setup
How can I get credentials ?
- 1. Ask your local e-file administrator to create an account for you
- 2. As soon as it is done, you will receive an e-mail from infoechg@bourse.lu, click the link to create your password
I forget my password
- Use the 'Forgotten password' button on the home page
My data is not up to date
- Follow the Onboarding page
Submitting a report
I want to send a 'ready to send' report
- You can send it through the Transmission module.
I want to 'reply' to a regulator's questionnaire
- You can send it through the Transmission monitoring.
I want to create a report
- Some reports can be filled and sent via an e-file form, see the Report Generation module.
I have lots of reports to send
- We offer an automated solution called the Sending Service.
Talk to your local e-file administrator or IT team.
I want to send a Cross-border notification (notification letter)
- We offer an wizard to complete the full package (including the notification letter) required for a Cross-border notification, see the Cross-border Nootification module .
I want to get my visa-stamped prospectus
- We offer an wizard to complete the questionnaire and attached the prospectus following the new e-Identification process, see the e-Identification prospectus .
I want to use modules not for a filing
- You can retrieve the list of other modules on this pages e-File modules .
Being informed / Monitoring
I want to know my sends' status
- The Transmission Monitoring module is designed for.
I want to receive notifications by e-mail
- You can find a video tutorial here which summarise the below process
- Step 1 : Connect to e-file with your user credentials : https://www.e-file.lu/e-file/
- Step 2 : Select Update my profile
- Step 3 : Select Customize your notifications.
- Step 4 : Select the relevant group.
- Step 5 : Select the Alert type.
- The changes are automatically saved upon click. No further validation is required.
- Optional Step 6 : Receive only your alerts and not the whole group's ones.
- Ticking also the group box, the sends from other users of the same reports' group will be ignored.
I want to extract some dashboards
- In the relevant modules, you will find a "reports" button at the top right menu. Please click it and select the appropriate dashboards then use the download button.