Difference between revisions of "How to contact us"
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Feel free to contact us directly by '''phone''' or '''sending an e-mail''' <u>following the below recommendations</u> to fasten the response delay. | Feel free to contact us directly by '''phone''' or '''sending an e-mail''' <u>following the below recommendations</u> to fasten the response delay. | ||
'''<u>Client Support & Operations Desk</u>''' | |||
Phone +352 28 370 '''211''' | |||
'''[mailto:cso.desk@fundsquare.net cso.desk@fundsquare.net]''' | |||
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= Linked web sites = | = Linked web sites = | ||
*[http://www.e-file.lu e-file] | |||
*[https://e-file.lu/ECH e-file version 1 (previous site)] | |||
*[http://www.fundsquare.net www.fundsquare.net] | |||
*[http://www.bourse.lu www.bourse.lu] | |||
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We therefore invite you to : | We therefore invite you to : | ||
* '''Explain''' the situation as '''precisely''' as possible | |||
* '''Join''' to your request some '''screen shots''' reflecting the error messages encountered | |||
* Ensure you '''send as much information as possible''' | |||
* In case of a '''java problem''', we would like to ask you to <b>[[Transmission_Module#Advanced_tab|complete your request with the java console logs]]</b> | |||
[[Category: FAQ e-file]] | [[Category: FAQ e-file]] | ||
Revision as of 05:59, 2 May 2018
Technical support
The Client Support & Operations Desk team stays available Monday to Friday from 8 a.m. to 6 p.m. to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services.
Feel free to contact us directly by phone or sending an e-mail following the below recommendations to fasten the response delay.
Client Support & Operations Desk
Phone +352 28 370 211
Linked web sites
How to describe a problem
The e-mail is a good way to get rapid assistance to a specific problem.
We therefore invite you to :
- Explain the situation as precisely as possible
- Join to your request some screen shots reflecting the error messages encountered
- Ensure you send as much information as possible
- In case of a java problem, we would like to ask you to complete your request with the java console logs