Difference between revisions of "How to contact us"
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<div style="text-align: right; direction: ltr; margin-left: 1em;">[[Comment nous contacter|French]] [[File:french.jpg|Accéder à la partie française|link=Comment nous contacter]]</div> | <div style="text-align: right; direction: ltr; margin-left: 1em;">[[Comment nous contacter|French]] [[File:french.jpg|Accéder à la partie française|link=Comment nous contacter]]</div> | ||
== Technical | == Technical support == | ||
The '''Helpdesk''' team stays at your disposal to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services. | |||
Feel free to contact us directly by '''phone''' or '''sending an e-mail''' <u>following the below recommendations</u> to fasten the response delay. | Feel free to contact us directly by '''phone''' or '''sending an e-mail''' <u>following the below recommendations</u> to fasten the response delay. | ||
The '''Client Service''' team is at your disposal for any business request. | |||
:::::'''<u>Helpdesk</u>''' | |||
:::::<u> | |||
::::: | :::::Phone +332 2 379 '''211''' | ||
:::: | :::::'''[mailto:helpdesk@fundsquare.net helpdesk@fundsquare.net]''' | ||
== Business support == | |||
The '''Client Service Management Team''' team is at your disposal for any business request. | |||
:::::'''<u>Client Service Management Team</u>''' | |||
:::::Phone +352 28 370 '''330''' | |||
:::::'''[mailto:clientservice@fundsquare.net clientservice@fundsquare.net]''' | |||
== Linked web sites == | == Linked web sites == | ||
:::::*[http://www.e-file.lu www.e-file.lu] | |||
:::::*[http://www.e-file.lu e-file v1] | |||
:::::*[http://www.e-file.lu/e-file e-file v2] | |||
:::::*[http://www.fundsquare.net www.fundsquare.net] | |||
:::::*[http://www.bourse.lu www.bourse.lu] | :::::*[http://www.bourse.lu www.bourse.lu] | ||
Revision as of 20:15, 22 April 2017
Technical support
The Helpdesk team stays at your disposal to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services.
Feel free to contact us directly by phone or sending an e-mail following the below recommendations to fasten the response delay.
- Helpdesk
- Phone +332 2 379 211
Business support
The Client Service Management Team team is at your disposal for any business request.
- Client Service Management Team
- Phone +352 28 370 330
Linked web sites
How to describe a problem
The e-mail is a good way to get rapid assistance to a specific problem.
We therefore invite you to :
- Explain the situation as precisely as possible
- Join to your request some screen shots reflecting the error messages encountered
- Ensure you send as much information as possible. For example, clicking the 'details' or 'more' buttons as soon as you get such a button or confirming the user used to connect...
- In case of a java problem, we ask you as far as you can to complete your request with the java console logs.