How to contact us

French

Technical Contacts

The SDI team (Service Deployment and Installation) stays at your disposal to assist you or answer any technical questions concerning the use of the different Finesti/e-file services.
Feel free to contact us directly by phone or sending an e-mail following the below recommendations to fasten the response delay.

Help Desk e-file / Bourse / Finesti

Tel : (+352) 47 79 36 211

e-mail : sdi@bourse.lu

Functional contacts

The CRM team (Customer relationship management) is at your disposal for any business request.

CRM e-file / Bourse / Finesti

Tel : (+352) 47 79 36 330

Fax : (+352) 26 26 51 69

e-mail : info@finesti.com

Linked web sites

• www.e-file.lu
• www.bourse.lu
• www.finesti.com

How to describe a problem

The e-mail is a good way to get rapid assistance to a specific problem.
We therefore invite you to :

• Explain the situation as precisely as possible
• Join to your request some screen shots reflecting the error messages encountered
• Ensure you send as much information as possible. For example, clicking the 'details' or 'more' buttons as soon as you get such a button or confirming the user used to connect...
• In case of a java problem, we ask you as far as you can to complete your request with the java console logs.