How to contact us
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Page's last update : 06 Nov 2025
Contact us
How can I contact the support team ?
- The e-File support team is available Monday to Friday from 8 a.m. to 6 p.m. to assist you or answer any technical questions concerning the use of the different e-file services.
- Feel free to contact us directly by phone or sending an e-mail.
How to describe a problem ?
- An e-mail is a good way to get quick help with solving a problem.
- Therefore we invite you to :
- Explain the situation as precisely as possible : what do you want to do ? which module are you using ? which username are you using ? what are you doing when the problem occurs ?
- Join to your request some screen shots showing the error messages encountered
- In case of a sending service problem, please send us the .err file and the logs files