Difference between revisions of "How to contact us"
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= Linked web sites = | = Linked web sites = | ||
*[ | *[https://www.e-file.lu e-file] | ||
*[https://www.e-file.lu/ECH e-file version 1 (previous site)] | |||
*[https://www.fundsquare.net www.fundsquare.net] | |||
*[https://www.bourse.lu www.bourse.lu] | |||
= How to describe a problem = | = How to describe a problem = | ||
Revision as of 12:55, 22 May 2018
Technical support
The Client Support & Operations Desk team stays available Monday to Friday from 8 a.m. to 6 p.m. to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services.
Feel free to contact us directly by phone or sending an e-mail following the below recommendations to fasten the response delay.
Client Support & Operations Desk
Phone +352 28 370 211
Linked web sites
How to describe a problem
The e-mail is a good way to get rapid assistance to a specific problem.
We therefore invite you to :
- Explain the situation as precisely as possible
- Join to your request some screen shots reflecting the error messages encountered
- Ensure you send as much information as possible
- In case of a java problem, we would like to ask you to complete your request with the java console logs