Difference between revisions of "How to contact us"

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== Technical support ==
== Technical support ==


The '''Helpdesk''' team stays available '''Monday to Friday from 8 a.m. to 6 p.m.''' to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services.  
The '''Client Support & Operations Desk''' team stays available '''Monday to Friday from 8 a.m. to 6 p.m.''' to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services.  


Feel free to contact us directly by '''phone''' or '''sending an e-mail''' <u>following the below recommendations</u> to fasten the response delay.
Feel free to contact us directly by '''phone''' or '''sending an e-mail''' <u>following the below recommendations</u> to fasten the response delay.

Revision as of 15:28, 24 April 2018

Technical support

The Client Support & Operations Desk team stays available Monday to Friday from 8 a.m. to 6 p.m. to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services.

Feel free to contact us directly by phone or sending an e-mail following the below recommendations to fasten the response delay.


Client Support & Operations Desk
Phone +352 28 370 211
cso.desk@fundsquare.net

Linked web sites


How to describe a problem

The e-mail is a good way to get rapid assistance to a specific problem.
We therefore invite you to :

  • Explain the situation as precisely as possible
  • Join to your request some screen shots reflecting the error messages encountered
  • Ensure you send as much information as possible
  • In case of a java problem, we would like to ask you to complete your request with the java console logs