Difference between revisions of "How to contact us"

From E-fileWiki
Jump to navigation Jump to search
Line 28: Line 28:




:::::*[http://www.e-file.lu e-file v1]
:::::*[http://https://www.e-file.lu/ECH e-file v1]
:::::*[http://www.e-file.lu/e-file e-file v2]
:::::*[http://www.e-file.lu/e-file e-file v2]
:::::*[http://www.fundsquare.net www.fundsquare.net]
:::::*[http://www.fundsquare.net www.fundsquare.net]

Revision as of 09:03, 2 April 2018

Technical support

The Helpdesk team stays at your disposal to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services.

Feel free to contact us directly by phone or sending an e-mail following the below recommendations to fasten the response delay.


Helpdesk
Phone +352 28 370 211
helpdesk@fundsquare.net

Business support

The Client Service Management Team team is at your disposal for any business request.


Client Service Management Team
Phone +352 28 370 330
clientservice@fundsquare.net


Linked web sites


How to describe a problem

The e-mail is a good way to get rapid assistance to a specific problem.
We therefore invite you to :

  • Explain the situation as precisely as possible
  • Join to your request some screen shots reflecting the error messages encountered
  • Ensure you send as much information as possible
  • In case of a java problem, we would like to ask you to complete your request with the java console logs