Difference between revisions of "How to contact us"

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:::::*[http://www.e-file.lu www.e-file.lu]
:::::*[http://www.e-file.lu www.e-file.lu]
:::::*[http://www.bourse.lu www.bourse.lu]
:::::*[http://www.bourse.lu www.bourse.lu]
:::::*[http://www.finesti.com www.finesti.com]
:::::*[http://www.fundsquare.net www.fundsquare.net]





Revision as of 12:35, 6 March 2017

French Accéder à la partie française

Technical Contacts

The Helpdesk team stays at your disposal to assist you or answer any technical questions concerning the use of the different Fundsquare / Finesti / e-file services.
Feel free to contact us directly by phone or sending an e-mail following the below recommendations to fasten the response delay.

Help Desk e-file / Bourse / Finesti / Fundsquare
Tel : (+352) 28 370 211
e-mail : helpdesk@fundsquare.net

Functional contacts

The Client Service team is at your disposal for any business request.

CSM e-file / Bourse / Finesti / Fundsquare
Tel : (+352) 28 370 330
Fax : (+352) 26 26 51 69
e-mail : clientservice@fundsquare.net

Linked web sites


How to describe a problem

The e-mail is a good way to get rapid assistance to a specific problem.
We therefore invite you to :

  • Explain the situation as precisely as possible
  • Join to your request some screen shots reflecting the error messages encountered
  • Ensure you send as much information as possible. For example, clicking the 'details' or 'more' buttons as soon as you get such a button or confirming the user used to connect...
  • In case of a java problem, we ask you as far as you can to complete your request with the java console logs.