Difference between revisions of "Error messages list"

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|'''Error/Warning ID''' || '''Short Description''' || '''Fundsquare's Resolution Proposal'''
|'''Error/Warning ID''' || '''Short Description''' || '''Fundsquare's Resolution Proposal'''
|-  
|-  
|O||OK||No action required.
|<div style="background:#21B8B5; color:white">O</div>||OK||No action required.
|-  
|-  
|empty||No Status AND KIID||Please amend the registration and distribution matrix in E-file v2 with the updated Status of share class and/or provide a valid KIID where necessary.
|<div style="background:white; color:black">"blank"</div>||No Status AND KIID||Please amend the registration and distribution matrix in E-file v2 with the updated Status of share class and/or provide a valid KIID where necessary.
|-  
|-  
|E2||Inactive AND Status = R, D  AND KIID||Please amend the registration and distribution matrix in E-file v2 with the updated Status of share class and/or provide a valid KIID where necessary.
|<div style="background:red; color:white">E2</div>||Inactive AND Status = R, D  AND KIID||Please amend the registration and distribution matrix in E-file v2 with the updated Status of share class and/or provide a valid KIID where necessary.
|-  
|-  
|E3||DtRef CSSF < KIID Date||Please amend the reference date of the KIID with the appropriate date as known by the CSSF or re-index the KIID Date in the Document Management Module of e-file V2.
|<div style="background:red; color:white">E3</div>||DtRef CSSF < KIID Date||Please amend the reference date of the KIID with the appropriate date as known by the CSSF or re-index the KIID Date in the Document Management Module of e-file V2.
|-  
|-  
|E4||Status =  A, N, R, D AND No KIID||No KIID available in the Fundsquare Database. Please provide the required KIID since the fund registration status expects a KIID in our database or amend the registration and distribution status accordingly.
|<div style="background:red; color:white">E4</div>||Status =  A, N, R, D AND No KIID||No KIID available in the Fundsquare Database. Please provide the required KIID since the fund registration status expects a KIID in our database or amend the registration and distribution status accordingly.
|-  
|-  
|E5||Status = E, A, N AND KIID||Share class not yet registered according to our records. Please amend the registration and distribution Matrix with the appropriate status or relaunch the registration.
|<div style="background:red; color:white">E5</div>||Status = E, A, N AND KIID||Share class not yet registered according to our records. Please amend the registration and distribution Matrix with the appropriate status or relaunch the registration.
|-  
|-  
|E6||Status = D AND Transmitted BUT Not public||Please, launch the Document Management tool of e-file V2 and publish the documents manually or request an automatism your Client Service Manager can potentially activate  
|<div style="background:red; color:white">E6</div>||Status = D AND Transmitted BUT Not public||Please, launch the Document Management tool of e-file V2 and publish the documents manually or request an automatism your Client Service Manager can potentially activate  
|-  
|-  
|E8||For Lux : Active AND KIID available BUT no status in RegMat||Please amend the registration and distribution matrix in E-file v2 with the updated status of share class.
|<div style="background:red; color:white">E8</div>||For Lux : Active AND KIID available BUT no status in RegMat||Please amend the registration and distribution matrix in E-file v2 with the updated status of share class.
|-  
|-  
|E9||Closed in the CSSF system BUT Status RegMat <> RX, DX||Please amend the correct Status in registration and distribution matrix and/or align the status to de-registered (RX)/no longer distributed (DX)
|<div style="background:red; color:white">E9</div>||Closed in the CSSF system BUT Status RegMat <> RX, DX||Please amend the correct Status in registration and distribution matrix and/or align the status to de-registered (RX)/no longer distributed (DX)
|-  
|-  
|E10||Unknown in the CSSF system BUT has a status in RegMat||Please contact the CSSF in order to list the instrument in their database and/or update the registration and distribution matrix.
|<div style="background:red; color:white">E10</div>||Unknown in the CSSF system BUT has a status in RegMat||Please contact the CSSF in order to list the instrument in their database and/or update the registration and distribution matrix.
|-  
|-  
|E11||KIID pending BUT Closed in the CSSF system||Please contact the CSSF and ask for update concerning the share class or ask to close the share class to Fundsquare and archive the KIID.
|<div style="background:red; color:white">E11</div>||KIID pending BUT Closed in the CSSF system||Please contact the CSSF and ask for update concerning the share class or ask to close the share class to Fundsquare and archive the KIID.
|-  
|-  
|W1||Inactive BUT KIID||Please ask for activation of the concerned share class at Fundsquare / CSSF Level
|<div style="background:#FF8040; color:white">W1</div>||Inactive BUT KIID||Please ask for activation of the concerned share class at Fundsquare / CSSF Level
|-  
|-  
|W7||Status = R AND Transmitted BUT Not public||Please publish the KIID for the given instrument, since the fund is according to its status registered and the KIID has been transmitted to the CSSF, thus should be publically available to investors.
|<div style="background:#FF8040; color:white">W7</div>||Status = R AND Transmitted BUT Not public||Please publish the KIID for the given instrument, since the fund is according to its status registered and the KIID has been transmitted to the CSSF, thus should be publically available to investors.
|-  
|-  
|W12||Inactive BUT KIID||Please ask for activation of the concerned share class at Fundsquare / CSSF Level
|<div style="background:#FF8040; color:white">W12</div>||Inactive BUT KIID||Please ask for activation of the concerned share class at Fundsquare / CSSF Level
|}
|}
</div>
</div>

Revision as of 11:02, 18 January 2017

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Introduction

This section of our FAQ references the main error messages that could appear while using e-file.
Once the message identified within the below list, simply click corresponding images to reach the appropriate resolution procedure.

If this does not solve the problem, you will find additional information in the general FAQ ordered by categories.

You also can contact our technical team that will be pleased to help you and answer your questions.


Problems related to the encryption module

First use warnings

First use warnings
First use warnings


Workstation security

Configure the workstation security


Configure the workstation security


IE configuration

IE - Fakepath problem


Reporter is blocked

Error creating thumbnail: Image type not supported


Write rights

Write rights


Write rights


center|Write rights|link=Encryption_Module#Write_rights

Fundsquare Station

PDF download


PDF download
PDF download


PDF download
PDF download


e-file V2 - Messages in the detailed view on KIIDs report

In order to anticipate and ease the annual KIID update for your Funds. Please generate the detailed view on KIID the as follows at e-file –DASHBOARD Level:
3_24 – Follow up: Detailed view on KIID

This dashboard is the central hub for the various information flows, it shows:

  • share class information and status at Fundsquare level
  • share class information and status (for LU funds) at the CSSF level
  • KIID reference date, document link and status by filing country and language (Published – Y/N)
  • Registration matrix and distribution matrix status by filing country
  • Filing status (pending (P) – orange, selected (S) – blue, transmitted (date of package) – green) by filing country and language
  1. Generate the report as follows:
    DetailedViewKIID 1.png
  2. Analyze the reports as follows:
    DetailedViewKIID 2.png
  3. Look up the suggested actions of Fundsquare to solve the warnings and errors you may find as message in the report.
Error/Warning ID Short Description Fundsquare's Resolution Proposal
O
OK No action required.
"blank"
No Status AND KIID Please amend the registration and distribution matrix in E-file v2 with the updated Status of share class and/or provide a valid KIID where necessary.
E2
Inactive AND Status = R, D AND KIID Please amend the registration and distribution matrix in E-file v2 with the updated Status of share class and/or provide a valid KIID where necessary.
E3
DtRef CSSF < KIID Date Please amend the reference date of the KIID with the appropriate date as known by the CSSF or re-index the KIID Date in the Document Management Module of e-file V2.
E4
Status = A, N, R, D AND No KIID No KIID available in the Fundsquare Database. Please provide the required KIID since the fund registration status expects a KIID in our database or amend the registration and distribution status accordingly.
E5
Status = E, A, N AND KIID Share class not yet registered according to our records. Please amend the registration and distribution Matrix with the appropriate status or relaunch the registration.
E6
Status = D AND Transmitted BUT Not public Please, launch the Document Management tool of e-file V2 and publish the documents manually or request an automatism your Client Service Manager can potentially activate
E8
For Lux : Active AND KIID available BUT no status in RegMat Please amend the registration and distribution matrix in E-file v2 with the updated status of share class.
E9
Closed in the CSSF system BUT Status RegMat <> RX, DX Please amend the correct Status in registration and distribution matrix and/or align the status to de-registered (RX)/no longer distributed (DX)
E10
Unknown in the CSSF system BUT has a status in RegMat Please contact the CSSF in order to list the instrument in their database and/or update the registration and distribution matrix.
E11
KIID pending BUT Closed in the CSSF system Please contact the CSSF and ask for update concerning the share class or ask to close the share class to Fundsquare and archive the KIID.
W1
Inactive BUT KIID Please ask for activation of the concerned share class at Fundsquare / CSSF Level
W7
Status = R AND Transmitted BUT Not public Please publish the KIID for the given instrument, since the fund is according to its status registered and the KIID has been transmitted to the CSSF, thus should be publically available to investors.
W12
Inactive BUT KIID Please ask for activation of the concerned share class at Fundsquare / CSSF Level

e-file V2 - Document upload by FTP

Fundsquare S.A. is accepting documents such as KIIDs, Prospectus... by various transmission modes. You can either manually upload them, or provide them by FTP. In case of an FTP transmission, the system will generate after successful acceptance of your ZIP a acknowledge receipt file for the transmission.

The file either confirms successful intregrate of your documents or highlight "indexation errors". Depending on the different indexation error we identify, we propose different ways for their resolution. The below table will list the error message, the detailed description of the error and how the error can be resolved.

Error Message Error Message Description Resolution Proposal
unrecognized instrument You are trying to upload a file with reference to an instrument that the system cannot identify in Fundsquare's Database. Please use the FFS ([1]) and have the instrument created should an ISIN number be available, or index the document manually by visiting the indexation error screen of e-file V2.
document type non recognized You are trying to upload a file with reference to a document type that is unknown to Fundsquare. Please review the document type name and have it corrected. In most cases this is due to a typo in the file name and as you are not respecting the agreed naming convention.
country code non recognized You are trying to upload a file with reference to a country code that is unknown to Fundsquare. The naming convention expects that the ISO 3166-1 alpha-2 convention is applied. Further details can be found here: [2]
language code non recognized You are trying to upload a file with reference to a language code that is unknown to Fundsquare. The naming convention expects that the ISO 639-1 convention is applied. Further details can be found here: [3]