How to contact us - Revision history

Cso: /* Contact us */

2025-02-06T09:55:04Z

← Older revision		Revision as of 09:55, 6 February 2025
Line 8:		Line 8:
	<div style="font-weight:bold;line-height:2.5;">How can I contact the support team ?</div>		<div style="font-weight:bold;line-height:2.5;">How can I contact the support team ?</div>
	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">
	:The '''e-File support ~~Team~~''' team ~~stays~~ available '''Monday to Friday from 8 a.m. to 6 p.m.''' to assist you or answer any technical questions concerning the use of the different ~~Fundsquare /~~ e-file services.		:The '''e-File support ''' team is available '''Monday to Friday from 8 a.m. to 6 p.m.''' to assist you or answer any technical questions concerning the use of the different e-file services.

	:Feel free to contact us directly by '''phone''' or '''sending an e-mail'''.		:Feel free to contact us directly by '''phone''' or '''sending an e-mail'''.

Cso at 07:50, 27 January 2025

2025-01-27T07:50:40Z

← Older revision		Revision as of 07:50, 27 January 2025
Line 8:		Line 8:
	<div style="font-weight:bold;line-height:2.5;">How can I contact the support team ?</div>		<div style="font-weight:bold;line-height:2.5;">How can I contact the support team ?</div>
	<div class="mw-collapsible-content">		<div class="mw-collapsible-content">
	:The '''~~Client Support & Operations Desk~~''' team stays available '''Monday to Friday from 8 a.m. to 6 p.m.''' to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services.		:The '''e-File support Team''' team stays available '''Monday to Friday from 8 a.m. to 6 p.m.''' to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services.

	:Feel free to contact us directly by '''phone''' or '''sending an e-mail'''.		:Feel free to contact us directly by '''phone''' or '''sending an e-mail'''.

	<div style="text-align:center;">		<div style="text-align:center;">
	:'''<u>~~Client~~ Support ~~& Operations Desk~~</u>'''		:'''<u>e-File Support Team</u>'''

	:Phone +352 28 370 '''211'''		:Phone +352 28 370 '''211'''

	:'''[mailto:~~cso~~.~~desk~~@~~fundsquare~~.~~net cso~~.~~desk~~@~~fundsquare~~.~~net~~]'''		:'''[mailto:e-file.support@fefundinfo.com e-file.support@fefundinfo.com]'''

	</div>		</div>

Cso at 14:13, 26 September 2024

2024-09-26T14:13:54Z

← Older revision		Revision as of 14:13, 26 September 2024
Line 1:		Line 1:
	<small>''Page's last update : ~~15 November 2022~~''</small>		<small>''Page's last update : {{REVISIONDAY2}} {{CURRENTMONTHABBREV}} {{REVISIONYEAR}}''</small>

	__NOTOC__		__NOTOC__

	~~= Technical support =~~

	The '''Client Support & Operations Desk''' team stays available '''Monday to Friday from 8 a.m. to 6 p.m.''' to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services.		= Contact us =
			<div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:50%; overflow:visible; >
			<div style="font-weight:bold;line-height:2.5;">How can I contact the support team ?</div>
			<div class="mw-collapsible-content">
			:The '''Client Support & Operations Desk''' team stays available '''Monday to Friday from 8 a.m. to 6 p.m.''' to assist you or answer any technical questions concerning the use of the different Fundsquare / e-file services.

	Feel free to contact us directly by '''phone''' or '''sending an e-mail''' ~~<u>following the below recommendations</u> to fasten the response delay~~.		:Feel free to contact us directly by '''phone''' or '''sending an e-mail'''.

			<div style="text-align:center;">
			:'''<u>Client Support & Operations Desk</u>'''

			:Phone +352 28 370 '''211'''

	'''~~<u>Client Support & Operations Desk</u>~~'''		:'''[mailto:cso.desk@fundsquare.net cso.desk@fundsquare.net]'''

	~~Phone +352 28 370 '''211'''~~		</div>
			</div>
			</div>

	~~'''[mailto:cso.desk@fundsquare.net cso.desk@fundsquare.net]'''~~

	<br><br>		<div class="mw-collapsible mw-collapsed" data-expandtext="Show" data-collapsetext="Hide" style="width:50%; overflow:visible; >
			<div style="font-weight:bold;line-height:2.5;">How to describe a problem ?</div>
			<div class="mw-collapsible-content">
			:An e-mail is a good way to get quick help with solving a problem.<br>
			:Therefore we invite you to :

	~~= How~~ to ~~describe~~ a problem =		::* '''Explain''' the situation as '''precisely''' as possible : ''what do you want to do ? which module are you using ? which username are you using ? what are you doing when the problem occurs ? ''
			::* '''Join''' to your request some '''screen shots''' showing the error messages encountered
			::* In case of a '''sending service problem''', please send us the ''.err'' file and the logs files

	<b>~~The e-mail is a good way to get rapid assistance~~ </~~b> to a specific problem. <br~~>		</div>
	~~Therefore we invite you to :~~		</div>

	* '''Explain''' the situation as '''precisely''' as possible : ''what do you want to do ? which module are you using ? which username are you using ? what are you doing when the problem occurs ? ''
	* '''Join''' to your request some '''screen shots''' showing the error messages encountered
	* In case of a '''sending service problem''', please send us the ''.err'' file and the logs files

	~~[[Category: FAQ e-file]]~~

	= Linked web sites =		= Linked web sites =

Cso: /* How to describe a problem */

2024-09-26T13:53:40Z

How to describe a problem

← Older revision		Revision as of 13:53, 26 September 2024
Line 26:		Line 26:
	* '''Explain''' the situation as '''precisely''' as possible : ''what do you want to do ? which module are you using ? which username are you using ? what are you doing when the problem occurs ? ''		* '''Explain''' the situation as '''precisely''' as possible : ''what do you want to do ? which module are you using ? which username are you using ? what are you doing when the problem occurs ? ''
	* '''Join''' to your request some '''screen shots''' showing the error messages encountered		* '''Join''' to your request some '''screen shots''' showing the error messages encountered
	* Ensure you '''send as much information as possible''' : ''system, java and web browser versions, using citrix or not, if there have been changes on your side, are you the only person affected ? ,...''		* In case of a '''sending service problem''', please send us the ''.err'' file and the logs files
	* In case of a '''sending service problem''', please send us the ''.err~~'' file, the ''.properties~~'' file and the ~~''log\wrapper.log''~~

	[[Category: FAQ e-file]]		[[Category: FAQ e-file]]

	~~<br><br>~~

	= Linked web sites =		= Linked web sites =

Cso: /* Linked web sites */

2024-09-26T13:52:15Z

Linked web sites

← Older revision		Revision as of 13:52, 26 September 2024
Line 35:		Line 35:
	= Linked web sites =		= Linked web sites =

	*[https://www.e-file.lu e-file]		<span class="plainlinks">[https://www.e-file.lu<span style="display: inline-block;
			background-color: #009ACE;
	*[https://www.fundsquare.net ~~www~~.fundsquare.net]		color: white; text-align: center; font-family: sans-serif; font-size:0.8vw;
			width: 8%; height: auto;
			border: none; border-style: outset; border-radius: 10px;
			padding: 0.5%; margin: 1%;">e-file</span>]</span>
			<span class="plainlinks">[https://www.fundsquare.net<span style="display: inline-block;
			background-color: #009ACE;
			color: white; text-align: center; font-family: sans-serif; font-size:0.8vw;
			width: 8%; height: auto;
			border: none; border-style: outset; border-radius: 10px;
			padding: 0.5%; margin: 1%;">fundsquare.net</span>]</span>

Cso at 14:17, 29 August 2024

2024-08-29T14:17:03Z

← Older revision		Revision as of 14:17, 29 August 2024
Line 1:		Line 1:
	<small>''Page's last update : 15 November 2022''</small>		<small>''Page's last update : 15 November 2022''</small>

	~~__TOC__~~		__NOTOC__

	= Technical support =		= Technical support =

Cso at 14:16, 29 August 2024

2024-08-29T14:16:42Z

← Older revision		Revision as of 14:16, 29 August 2024
Line 1:		Line 1:
			<small>''Page's last update : 15 November 2022''</small>

			__TOC__

	= Technical support =		= Technical support =

Cso: /* How to describe a problem */

2022-11-15T15:54:58Z

How to describe a problem

← Older revision		Revision as of 15:54, 15 November 2022
Line 23:		Line 23:
	* '''Join''' to your request some '''screen shots''' showing the error messages encountered		* '''Join''' to your request some '''screen shots''' showing the error messages encountered
	* Ensure you '''send as much information as possible''' : ''system, java and web browser versions, using citrix or not, if there have been changes on your side, are you the only person affected ? ,...''		* Ensure you '''send as much information as possible''' : ''system, java and web browser versions, using citrix or not, if there have been changes on your side, are you the only person affected ? ,...''
	* In case of a '''java problem''', we would like to ask you to <b>[[Transmission_Module#Advanced_tab\|complete your request with the java console logs]]</b>
	* In case of a '''sending service problem''', please send us the ''.err'' file, the ''.properties'' file and the ''log\wrapper.log''		* In case of a '''sending service problem''', please send us the ''.err'' file, the ''.properties'' file and the ''log\wrapper.log''

Cso: /* Linked web sites */

2022-11-15T15:53:16Z

Linked web sites

← Older revision		Revision as of 15:53, 15 November 2022
Line 33:		Line 33:

	*[https://www.e-file.lu e-file]		*[https://www.e-file.lu e-file]

	*[https://www.e-file.lu/ECH e-file version 1 (previous site)]

	*[https://www.fundsquare.net www.fundsquare.net]		*[https://www.fundsquare.net www.fundsquare.net]

	*[https://www.bourse.lu www.bourse.lu]

User: /* How to describe a problem */

2018-09-06T10:17:13Z

How to describe a problem

← Older revision		Revision as of 10:17, 6 September 2018
Line 20:		Line 20:
	Therefore we invite you to :		Therefore we invite you to :

	* '''Explain''' the situation as '''precisely''' as possible : what do you want to do ? which module are you using ? what are you doing when the problem occurs ?		* '''Explain''' the situation as '''precisely''' as possible : ''what do you want to do ? which module are you using ? which username are you using ? what are you doing when the problem occurs ? ''
	* '''Join''' to your request some '''screen shots''' showing the error messages encountered		* '''Join''' to your request some '''screen shots''' showing the error messages encountered
	* Ensure you '''send as much information as possible'''		* Ensure you '''send as much information as possible''' : ''system, java and web browser versions, using citrix or not, if there have been changes on your side, are you the only person affected ? ,...''
	* In case of a '''java problem''', we would like to ask you to <b>[[Transmission_Module#Advanced_tab\|complete your request with the java console logs]]</b>		* In case of a '''java problem''', we would like to ask you to <b>[[Transmission_Module#Advanced_tab\|complete your request with the java console logs]]</b>
			* In case of a '''sending service problem''', please send us the ''.err'' file, the ''.properties'' file and the ''log\wrapper.log''

	[[Category: FAQ e-file]]		[[Category: FAQ e-file]]