Error messages list - Revision history

Cso: /* The security token could not be authenticated or authorized */

2026-03-16T15:13:35Z

The security token could not be authenticated or authorized

← Older revision		Revision as of 15:13, 16 March 2026
Line 112:		Line 112:
	We advise you to verify, in the administration module is locked (and eventually unlock it) <br>		We advise you to verify, in the administration module is locked (and eventually unlock it) <br>
	You can also '''reinitialise the password''' via the option ''Forgotten password'' from the [https://www.e-file.lu eFile] login page<br>		You can also '''reinitialise the password''' via the option ''Forgotten password'' from the [https://www.e-file.lu eFile] login page<br>
			<br>
	----		----

Cso: /* The security token could not be authenticated or authorized */

2026-03-16T15:12:58Z

The security token could not be authenticated or authorized

← Older revision		Revision as of 15:12, 16 March 2026
Line 109:		Line 109:
	This error occurs in the sending service.		This error occurs in the sending service.
	It is often due to a Sending Service user account issue.<br>		It is often due to a Sending Service user account issue.<br>
	The account is locked or the password used during the installation is not the correct one<br>		The account is locked or the password used during the installation is not the correct one.<br>
	We advise you to verify, in the administration module is locked (and eventually unlock it) <br>		We advise you to verify, in the administration module is locked (and eventually unlock it) <br>
	You can also reinitialise the password via the option Forgotten password from the [https://www.e-file.lu eFile] login page<br>		You can also '''reinitialise the password''' via the option ''Forgotten password'' from the [https://www.e-file.lu eFile] login page<br>
	----		----

	===Unable to run the application===		===Unable to run the application===
	This message could occurs when launching the SD install assistant.		This message could occurs when launching the SD install assistant.

Cso: /* e-file - Messages by alphabetic order */

2026-03-02T09:52:34Z

e-file - Messages by alphabetic order

← Older revision		Revision as of 09:52, 2 March 2026
Line 103:		Line 103:
	<br />		<br />
	----		----
	~~===Unable to run the application===~~
	~~This message could occurs when launching the SD install assistant.~~

	~~If so [[Transmission_Module#Delete_Java_cache\|delete the java cache.]]~~

	~~----~~


	===The security token could not be authenticated or authorized===		===The security token could not be authenticated or authorized===

Line 120:		Line 112:
	We advise you to verify, in the administration module is locked (and eventually unlock it) <br>		We advise you to verify, in the administration module is locked (and eventually unlock it) <br>
	You can also reinitialise the password via the option Forgotten password from the [https://www.e-file.lu eFile] login page<br>		You can also reinitialise the password via the option Forgotten password from the [https://www.e-file.lu eFile] login page<br>
			----
			===Unable to run the application===
			This message could occurs when launching the SD install assistant.

			If so [[Transmission_Module#Delete_Java_cache\|delete the java cache.]]

	----		----


	=== Unable to send documents because the declarer is blocked ===		=== Unable to send documents because the declarer is blocked ===

Cso: /* e-file - Messages by alphabetic order */

2026-03-02T09:48:01Z

e-file - Messages by alphabetic order

← Older revision		Revision as of 09:48, 2 March 2026
Line 112:		Line 112:

	===The security token could not be authenticated or authorized===		===The security token could not be authenticated or authorized===

			[[File:ErrMsgSecurityToken.png \| border \| 800 px ]]<br/>

	This error occurs in the sending service.		This error occurs in the sending service.

Cso: /* e-file - Messages by alphabetic order */

2026-03-02T09:45:47Z

e-file - Messages by alphabetic order

← Older revision		Revision as of 09:45, 2 March 2026
Line 107:		Line 107:

	If so [[Transmission_Module#Delete_Java_cache\|delete the java cache.]]		If so [[Transmission_Module#Delete_Java_cache\|delete the java cache.]]

			----


			===The security token could not be authenticated or authorized===

			This error occurs in the sending service.
			It is often due to a Sending Service user account issue.<br>
			The account is locked or the password used during the installation is not the correct one<br>
			We advise you to verify, in the administration module is locked (and eventually unlock it) <br>
			You can also reinitialise the password via the option Forgotten password from the [https://www.e-file.lu eFile] login page<br>

	----		----

Cso: /* Reporter is blocked */

2025-07-30T11:24:32Z

Reporter is blocked

← Older revision		Revision as of 11:24, 30 July 2025
Line 93:		Line 93:
	This message occurs in the sending service. <br />		This message occurs in the sending service. <br />
	Your company's certificate has been updated recently and the declarer's code not registered again to the CSSF.<br />		Your company's certificate has been updated recently and the declarer's code not registered again to the CSSF.<br />
	Please ask your e-file administrator to do it, following this : [[E-file_Administration#How_can_I_register_my_LUXTRUST_certificate_with_the_CSSF] <br />		Please ask your e-file administrator to do it, following this : [[E-file_Administration#How_can_I_register_my_LUXTRUST_certificate_with_the_CSSF]] <br />
	<br />		<br />
	----		----

Cso: /* Reporter is blocked */

2025-07-30T11:24:13Z

Reporter is blocked

← Older revision		Revision as of 11:24, 30 July 2025
Line 93:		Line 93:
	This message occurs in the sending service. <br />		This message occurs in the sending service. <br />
	Your company's certificate has been updated recently and the declarer's code not registered again to the CSSF.<br />		Your company's certificate has been updated recently and the declarer's code not registered again to the CSSF.<br />
	Please ask your e-file administrator to do it, following this : [[E-file_Administration#~~Registration_of_your_LUXTRUST_certificate_with_the_CSSF]~~] <br />		Please ask your e-file administrator to do it, following this : [[E-file_Administration#How_can_I_register_my_LUXTRUST_certificate_with_the_CSSF] <br />
	<br />		<br />
	----		----

	=== The file name does not match one of these regular expressions ===		=== The file name does not match one of these regular expressions ===
	[[File:ErrMsg_FileNameRegExpr.png\| 700 px \| border ]]<br />		[[File:ErrMsg_FileNameRegExpr.png\| 700 px \| border ]]<br />

Cso: /* Unable to send documents because the sender is blocked */

2025-07-30T11:23:10Z

Unable to send documents because the sender is blocked

← Older revision		Revision as of 11:23, 30 July 2025
Line 121:		Line 121:
	<br />		<br />
	Your company's certificate has been updated recently and your CSSF code not registered again to the CSSF.<br />		Your company's certificate has been updated recently and your CSSF code not registered again to the CSSF.<br />
	Please ask your e-file administrator to do it, following this : [[E-file_Administration#~~Registration_of_your_LUXTRUST_certificate_with_the_CSSF~~]] <br />		Please ask your e-file administrator to do it, following this : [[E-file_Administration#How_can_I_register_my_LUXTRUST_certificate_with_the_CSSF]] <br />
	<br />		<br />
	----		----

Cso: /* Unable to send documents because the declarer is blocked */

2025-07-30T11:22:57Z

Unable to send documents because the declarer is blocked

← Older revision		Revision as of 11:22, 30 July 2025
Line 113:		Line 113:
	<br />		<br />
	Your company's certificate has been updated recently and the declarer's code not registered again to the CSSF.<br />		Your company's certificate has been updated recently and the declarer's code not registered again to the CSSF.<br />
	Please ask your e-file administrator to do it, following this : [[E-file_Administration#~~Registration_of_your_LUXTRUST_certificate_with_the_CSSF~~]] <br />		Please ask your e-file administrator to do it, following this : [[E-file_Administration#How_can_I_register_my_LUXTRUST_certificate_with_the_CSSF]] <br />
	<br />		<br />
	----		----

	=== Unable to send documents because the sender is blocked ===		=== Unable to send documents because the sender is blocked ===
	[[File:Senderisblocked.jpg\| 400 px \| border \| link=https://www.e-file.lu/wiki/E-file_Administration#Registration_of_your_LUXTRUST_certificate_with_the_CSSF ]]<br />		[[File:Senderisblocked.jpg\| 400 px \| border \| link=https://www.e-file.lu/wiki/E-file_Administration#Registration_of_your_LUXTRUST_certificate_with_the_CSSF ]]<br />

Cso: /* No keystore configured */

2025-02-10T08:40:51Z

No keystore configured

← Older revision		Revision as of 08:40, 10 February 2025
Line 81:		Line 81:

	=== No keystore configured ===		=== No keystore configured ===
	[[File:ErrMsg_NoKeystoreConfigured.png\| 250 px \| border \|Image : No keystore configured \| link=~~E-file_User~~#~~Configuration_of_keystore~~]]<br />		[[File:ErrMsg_NoKeystoreConfigured.png\| 250 px \| border \|Image : No keystore configured \| link=Transmission_Module#Keystore_Selection]]<br />

	This message occurs in the transmission module. <br />		This message occurs in the transmission module. <br />
	You must set up your keystore, see : [[~~E-file_User~~#~~Configuration_of_keystore~~]] <br />		You must set up your keystore, see : [[Transmission_Module#Keystore_Selection]] <br />
	<br />		<br />
	----		----

	=== Reporter is blocked ===		=== Reporter is blocked ===
	[[Transmission_Module#Reporter_is_blocked\|Click the picture below in order to access the resolution procedure.]]		[[Transmission_Module#Reporter_is_blocked\|Click the picture below in order to access the resolution procedure.]]